Cookie Policy

1. Introduction

This Cookie Policy explains how EchoAgain (“EchoAgain,” “we,” “us,” or “our”) uses cookies, pixels, local storage, and similar tracking technologies when you visit echoagain.com or use our SaaS platform (the “Service”).

Because our Service involves sensitive user interactions—specifically the recreation of voices—we are committed to transparency regarding what we track and, more importantly, what we do not track.

2. What Are Cookies & Local Storage?

We use a few different technologies to store data on your device:

• Cookies: Small text files placed on your device to recognize your browser, keep you logged in, and remember your preferences.
• HTML5 Local Storage / Session Storage: This allows us to store data in your browser (similar to a cookie) but with greater capacity and security. We use this to store your authentication tokens (to keep you logged in securely) and temporary project states.
• Pixel Tags: Tiny graphics with a unique identifier that allow us to count page visits and understand usage patterns.

3. How We Use These Technologies

We categorize our cookies into two specific buckets:

A. Strictly Necessary (The Platform)

These cookies are mandatory.

Because EchoAgain is a secure, authenticated SaaS application, we cannot provide the Service without these cookies. If you block these, you will be unable to log in or use the platform. They handle:

• Authentication: Verifying your identity and keeping you logged in as you navigate between pages.
• Project State: Saving your voice models, audio projects, and workflow progress in real-time.
• Security: Detecting malicious bots, preventing Cross-Site Request Forgery (CSRF), and securing your private data.
• Payments: Processing subscriptions securely via our payment processors.
• Preferences: Remembering essential UI settings (like volume). "Strictly Necessary" cookies are essential for our website to function properly.

B. Analytics (Optional / Region Dependent)

These cookies are voluntary, but help us improve.

"Performance" cookies help us understand how visitors interact with our website (e.g., detecting slow pages or bugs).

• For Users in the EU/UK: These cookies are not set unless you explicitly click "Accept" or "Accept All" on our banner.
• For Users in the US/Global: These cookies may be set automatically based on your continued use of the site ("Implied Consent"), but you may opt-out at any time via our footer settings.

4. Third-Party Infrastructure

We trust specific third-party providers to help us run EchoAgain. These providers may set cookies on your device to perform specific functions:

• Payment Processors (Necessary): We use third-party payment gateways to handle subscriptions and prevent fraud. These providers use cookies to secure the checkout process.
• Cloud Infrastructure (Necessary): We use cloud hosting and content delivery networks (CDNs) to host the Service. These providers use cookies to detect bots, balance traffic, and ensure site security.
• Customer Support Tools (Necessary/Optional): If you interact with our support chat widgets, the provider may set cookies to maintain your chat history during the session.
• Analytics Services (Optional): We use analytics providers to understand aggregated usage trends.

5. Your Choices and Controls

A. Essential Cookies

Because "Strictly Necessary" cookies are required to deliver the Service you have subscribed to, there is no “opt-out” switch within our platform. You can technically block these using your browser settings, but doing so will immediately break the Service and log you out.

B. Analytics Cookies

You have full control over these regardless of your location. You can toggle them On or Off at any time via:

• The Cookie Banner that appears upon your first visit.
• The “Cookie Preferences” link located in the footer of our website.

6. Region-Specific Rights

• GDPR (EU/UK): We operate on a strict "Opt-In" basis. No optional cookies are set without your affirmative consent.
• CCPA/CPRA (California) & US Laws: We use "cookies" to improve your experience. By using our site, you agree to our use of "cookies", but you may opt out at any time using the methods described above. We do not sell your personal data.

7. Updates to This Policy

We may update this policy to reflect changes in our technology stack. The “Last Updated” date at the top of this page indicates when changes were made.

8. Contact Information

If you have questions about this policy or our privacy practices, please contact us at: Email: [email protected]